Cottrillionaire Baking Co.

Frequently Asked Questions

 

 

• Don’t worry. The answers to some common questions can be found below. Don’t see your answer? Feel free to reach out! 

 

 

 

 

Why are you different than any other bakery?

 

 

Not only is everything made from scratch, but our entire menu is vegan! Both are major advantages that help to set us apart from other bakeries. We also strive to provide a clean & safe environment in which your treats are made. All ingredients are checked daily for expiration dates and quality control. Gloves are worn while baking, decorating, and packaging the products. Keeping things safe and clean is the utmost priority to us.  One day, the dream is to start phase 2 of our plan to open a storefront that employs teens and adults with special needs utilizing ABA strategies to provide paid internships & job experience to people who don’t always get that opportunity. 

 

 

 

How quickly can I expect to receive my order?

 

 

 

Turn around time depends on what you order! Everything we made is made to order and made from scratch. That takes some time! We work on orders in the order they are received. General turn around time is 3-7 days, before shipping if applicable. If you have a question about your specific order turn around time, please reach out, and we can provide a more specific answer for you. 

 

 

 

 

Do your products taste "different" because they're vegan?

 

 

 

 

Definitely not! Check out our customer reviews, or try one for yourself. You will not be able to taste the difference. Vegan cakes and desserts can be expensive, time consuming, and flat out difficult to make. That’s why we have done it all for you, so you can just dig in & enjoy with none of the work. 

 

 

 

 

 

Are you a full service bakery? What types of sweets do you sell?

 

 

 

Everything we make is made from scratch! We sell a variety of products locally such as cakes, Cupcakes on the Go!, cookies, cupcakes, and more! If you don’t see what you’re looking for, reach out by clicking here.

 

 

Nationwide shipping is available for all Cottrillionaire Combos & other Cupcakes on the Go!

 

 

 

What's the shelf life of your combos?

 

 

Freezer (recommended):  up to 3 months!


Refrigerator:  wouldn’t recommend more than 3 days. Fridges dry out cake!

 

 

Caitlyn’s Method:

Store them in the freezer! When you’re hungry for one, let it thaw to a little bit colder than room temperature before eating! Otherwise, your sweet treat may be quite difficult to scoop with a spoon.

 

 

 

 

 

I have a severe or specific allergy. How do you avoid common allergens?

 

All of our products are vegan. Therefore, that eliminates the dairy, egg, and animal allergens commonly found in non-vegan desserts. However, our products are not all naturally free of gluten, nut, or other allergens. If you let us know of a specific allergy or severity level, we can provide extra precautions to make sure to avoid your treat being anywhere near an ingredient that may be harmful to your body. 

 

However, if your allergy is severe enough where your food cannot be near the allergen at all, I would pursue other options. We minimize our cross contamination risks through frequent cleanings and the use of gloves. All equipment is thoroughly washed between each usage, and utmost cleanliness is one of our most important core beliefs.

 

 

 

What's the difference between vegan desserts and regular desserts?

 

Vegan means there is no animal byproducts; for desserts, that means no dairy or eggs. There are many, many more ingredients to look for. If you are curious about all of the ingredients, check out PETA’s website where they provide a pretty comprehensive list of possible products that would NOT be vegan.

 

Vegan desserts have substitute ingredients that we lovingly nicknamed SWAP ingredients. Since dairy and eggs cannot be used, we use things like flax seed, vegan butters, non-dairy milks, and even tofu! 

 

A vegan diet can be helpful to many other people as well such as people with allergies to dairy, meat, or other ingredients that are derived from animals. High blood pressure, diabetes, cardiovascular disease, or obesity diagnoses can all benefit from a vegan diet as well. 

 

 

 

Where are you located?

 

We are located right outside of Raleigh, North Carolina. 

 

Our zipcode is 27560. We would love to have you come visit us, but we are currently working on our long term goal of opening a storefront. {See more on this goal under “Why are you different than any other bakery?”} 

 

We are located in a secure location right next to Park West Shopping center with pickups currently available! Keeping things clean is one of our top priorities as a licensed business with the state. 

 

 

 

How do I place an order?

 

You’re in luck! There are many ways to order. You can place an order:

 

◊ through our website,

◊ direct messages on social media,

◊ by email,

◊ by phone call, or

◊ text message. 

 

Payments are requested upfront with the exception of local custom cake orders which is a 50 percent deposit. 

 

Do you ship? Can I pick up locally?

 

 

 

 

Yes! Our cupcakes on the go can be shipped throughout the entire continental US. Local pickups can be any menu order including custom cakes, breads, Cupcakes on the Go!, cookies, cupcakes, and more!

 

 

 

 

 

Fondant, swiss meringue buttercream, and other fancy terms

 

 

Fondant is an icing that is used to decorate custom cake orders as well as sculpt and mold figures for custom, local cakes. 

 

Swiss meringue buttercream is a lighter frosting that is usually made from egg whites, sugar, and butter. Ours isn’t though because it’s vegan! This main SWAP ingredient is aquafaba- the liquid from boiling chickpeas! Taste it; you’d never even know.

 

 

Ermine frosting is a traditional cooked flour frosting that is usually paired with red velvet cakes. We took a unique twist on it by pairing it with Boulevard of Broken Cookies & Cream and adding crushed chocolate sandwich cookies in the frosting. 

 

 

 

What is the deal with your combo names?

 

 

 

Thanks for asking! Each one of our Cottrillionaire Combo flavors is named after a popular song! If you can figure it out, enter any of the artists’ names in the coupon code at checkout to receive 10 percent off. Remember: all lowercase with no spaces!

 

 

 

What if I don't like what I purchased or want to cancel my order?

 

 

 

 

Due to COVID-19, food is not returnable. However, if you’re unhappy with your order- please reach out here. We are open to working with you to come to a resolution you feel comfortable with. 

 

 

 

 

 

LOCAL PICKUP ORDER FAQ (North Carolina, 27560)

Can I bring specific, custom cake design ideas to you? What if I don't have a specific idea?

 

 

Sure! We take requests if you’re looking for something specific you do not see. We try to work with you as much as we can to fulfill your ideas.

 

If you don’t have a specific idea, do not panic! This is what our team is for. You tell us the flavor and the number of people delighting in this custom vegan dessert, and we’ll create a cake that fits perfectly with your event, theme, or purpose.

 

 

 

How far in advance do I have to place an order?

Custom orders are preferred at least 3-5 days in advance for small orders, and minimally two weeks for larger orders.*

 

Small order examples:

◊1-2 dozen cupcakes or cookies

◊ simple cakes 

◊ orders feeding under 30 people

 

 

Larger order examples: 

◊ specialized custom cakes

◊ orders feeding over 30 people

 

*If you’ve missed the cutoff dates above and you still want to place an order, please contact us, and we’ll do everything we can to fulfill it for you!